SomnoRoute
Account and data deletion
The fastest verified route is in the app: open Me → Account, privacy & data → Delete account & data. If you cannot sign in, use the public request route below.
Email from the address linked to your SomnoRoute account. Include only your account email, whether you use iPhone or Android, and the words “delete my SomnoRoute account”. Do not include symptoms, recordings, reports, diagnoses, recovery codes, access tokens or other health details.
If the email app does not open, write to [email protected] with the subject “SomnoRoute account deletion request”.
After identity verification, SomnoRoute will delete or irreversibly de-identify the consumer account and associated profile, app-sync data, sleep-session data, reports, optional audio clips, connected-health snapshots, Circle data and active authentication credentials, where deletion is legally permitted.
Information already placed into a clinical pathway, billing or fraud-prevention records, consent evidence, and deletion-audit records may need to be retained for applicable clinical, legal, regulatory, security or dispute-resolution periods. Retained data is restricted to those purposes and is not used for advertising.
We may send a verification message to the account email before processing. We will acknowledge the request and explain any lawful retention that applies. Data in encrypted backups may persist until the normal backup cycle expires and will remain protected from ordinary use.