Support contact
Email [email protected] with the device type, app version if available, and a short description of the issue.
App support
Contact, troubleshooting, and account deletion help.
Use this page for support contact details, common troubleshooting steps, and account deletion requests. Do not include medical details in the first support message.
Recording issues
If the overnight recording looks incomplete, check the phone position, microphone access, battery setup, and whether the device stayed in the expected place overnight.
Missing connected data
If Oura Ring, Apple Health or Android Health Connect context is missing, confirm the permission is still enabled and that the source device recorded the relevant data.
Account deletion request
Email [email protected] with the subject line Account deletion request, your device type, and the email address associated with the account if one exists.
Do not include medical details in the first message. SomnoRoute can confirm the next step by reply.