Recording help
SomnoRoute is designed around a simple overnight route: prepare the phone, start the recording, keep the microphone unobstructed, and review the morning evidence.
Support
SomnoRoute help for recording, reports, and connected data.
Use this page for app support, troubleshooting, privacy and permission guidance, account deletion requests, and clear answers about SomnoRoute on iPhone and Android.
Reports and PDFs
SomnoRoute report PDFs are calculated by the server workflow. A night PDF can include snoring burden, timing, intensity, evidence, and next-step interpretation.
Apple Health
When permission is granted, Apple Health context can help users compare snoring evidence with sleep and wellness signals available on iPhone.
Android Health Connect
When permission is granted, Android Health Connect context can support a joined-up sleep and snoring review for Android users.
Oura Ring
When permission is granted, Oura Ring context can add sleep, readiness, heart-rate, HRV, respiratory, temperature, SpO2 and activity context where available.
Privacy and permissions
Health context is optional. Users choose whether Oura Ring, Apple Health or Android Health Connect is connected, and SomnoRoute should still be understood as an awareness and reporting tool rather than a diagnosis tool.
Account deletion and contact
For support or deletion requests, contact SomnoRoute directly by email with the device type, app version, and the request type. Do not send medical details in the first message.
Troubleshooting
Common issues before and after a recording.
The app did not capture much audio
Check the phone position, leave the microphone unobstructed, and avoid very soft surfaces or covered charging setups that may reduce the useful recording.
The report looks different from the last night
Night-to-night variation matters. Compare several nights before drawing conclusions, and treat oxygen, pulse, activity, or recovery changes as context rather than proof of cause.
Connected health data is missing
Confirm the Oura, Apple Health or Android Health Connect permission is still enabled, then retry the route. Connected data is optional and may not be present for every night or every metric.
I am worried about the pattern
SomnoRoute does not diagnose sleep apnoea. If snoring is persistent, worrying, or linked with breathing pauses, gasping, daytime sleepiness, or morning headaches, discuss it with a qualified healthcare professional.
Important safety note
SomnoRoute does not diagnose sleep apnoea.
SomnoRoute helps users understand snoring patterns and sleep context. It does not replace emergency care or advice from a qualified healthcare professional.
Support FAQ
Clear answers to common support questions.
These answers match the FAQ schema on this page and are written for users first.
How do I record a night in SomnoRoute?
Open SomnoRoute before bed, follow the recording route, place the phone safely near the bed, and leave the app ready for the overnight session.
Why does SomnoRoute ask for Oura Ring, Apple Health or Android Health Connect permission?
Health data can add sleep and wellness context to the same SomnoRoute report workflow when the user gives permission. Access is optional and controlled by the user.
Can SomnoRoute diagnose sleep apnoea?
No. SomnoRoute helps users understand snoring patterns and sleep context. It does not diagnose sleep apnoea or replace advice from a qualified healthcare professional.
How do I request account deletion or data removal help?
Email SomnoRoute support with the subject line “Account deletion request”, your device type, app version if available, and the email address associated with the account. Do not include medical details in the first message.
Contact
Need help with SomnoRoute?
Email [email protected] with the device type, app version, and a short description of the issue. For deletion requests, use the subject line Account deletion request.